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Get the most from your Pro account
Six ways to put your subscription to work.
Pro does more than keep your photos safe. Here are six things worth setting up once, so Photo Luego saves you time on every job after that. Each one takes a few minutes.
1. Add your team
Working with a helper or a crew? Add up to four people to your account. Each one scans a QR code and types their name. They do not need an account or a password. Everything they photograph lands in your jobs, so you can build the report at your desk while they are still on site. They cannot change your billing or connections.
How: open Settings, find Your team, and choose Add a person. Show them the QR code, or send the link. If someone gets a new phone, choose New link next to their name.
Try this: have your helper take the BEFORE photos on arrival while you talk to the customer. See Add people to your team.
2. Use your computer and every phone
Sign in on your computer to see all your jobs on a big screen, edit customer details and build reports. Sign in with the same login on as many phones as you like, and every phone sees the same jobs and photos. Lose or break a phone? Sign in on a new one and everything is still there.
Try this: take the photos on your phone, then finish the report at your desk at the end of the day. On your computer you can also drag photos straight onto a job, which is handy when someone emails you pictures, and a QR code on the job adds photos from your phone in a few seconds.
3. Connect the tools you already use
Connect Calendly once, and every booking over the next two weeks becomes a job in Photo Luego, with your customer's name, phone and address already filled in. No retyping, and no booked job gets forgotten. A small badge on each job shows where it came from.
How: open Settings, then Connections, and choose Connect Calendly. See Connect Calendly.
4. Send the report in one tap, and know when it is opened
Type your customer's email address and phone number on the job, once. When the report is ready, Email it opens your email app with the message and link already addressed to them, and Text it does the same for a text.
- You get an email the first time your customer opens the report, with their name and the report title. That is your cue to follow up, or to ask for a review while the job is fresh.
- Put a password on a report that shows the inside of someone's home. Your customer types it once and the report opens.
- Turn a link off whenever you like.
See Send a report to your customer.
5. Make reports that look like you
A report with your name on it gets remembered, and passed along. Set these up once and they appear on every report:
- Your logo, report color and thank-you message.
- A cover photo for the first page.
- A payment link (Venmo, Cash App or PayPal). The report ends with a pay button. When the report is open on a computer, or printed or saved as a PDF, it also shows a QR code that your customer can scan with their phone to pay. On a phone you only see the button, because that is easier to tap. See Get paid with Venmo, Cash App or PayPal.
- A booking link, so a happy customer can book their next visit right from the report.
- Your review links, such as Google, Yelp and Facebook, each as its own button. See How to find your review links.
- Proof of the work. When you make a report, the options screen has a Proof of work section. Turn on Date and time on each photo to show when the work was done, and Map of where the photos were taken to show where. Anyone you send the report to can see the map, so only turn it on when you want that.
Try each change in the report designer before you use it. See Customize your report.
6. Keep every job
The free plan keeps one job at a time, with up to 20 BEFORE and 20 AFTER photos. With Pro, every job stays in your account, with no limit. Mark a job Completed to move it out of your open list, and use search to find an old one by name or customer.
Try this: when a customer says "that was never done" or "that was already there," open the job, and show the dated before and after photos. See Keep your photos safe.
Not on Pro yet?
Pro starts with a 7-day free trial, and you do not need a card. Open Settings, then Account, and sign in to start it. See pricing.
If you ever stop
You can cancel at any time and keep Pro until the end of the period you paid for. After that, your stored photos stay available for 30 to 60 days so you can download them, and are then deleted. Reports you already sent keep working until their link expires or you turn it off.
Questions
Do I need Pro to make a report?
No. The free plan makes reports and PDFs you can text or email, and they can include the date and time on each photo and a map. Pro adds report links, your saved history, your computer and your team.
How many phones can I use?
As many as you like. Sign in with the same login on each one, and they all see the same jobs and photos.
Does my customer see a QR code on their phone?
No. On a phone the report shows the pay button. The QR code appears when the report is open on a computer or is printed or saved as a PDF, so a customer can scan it with their phone.
Where do I see my plan?
On a computer, your plan shows in the left menu. On your phone, open Settings and then Account.
Who can use my Pro account?
You, plus up to four people you add to your team. They work inside your account and cannot change your billing or connections.
Still stuck?
Email hello@photoluego.com and tell us what you see. A real person answers.